Still not solved

[Sonia14]

Still no answer to my problem and no contact from sky 

[Doc5907]

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@Sonia14 wrote:

Still no answer to my problem and no contact from sky 

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@Sonia14  we are fellow customers here therefore some details of your problem might be useful in someone trying to help you.

[Sonia14]

My glass tv keeps changing channels on its own 

[Jporch316]

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@Sonia14 wrote:

My glass tv keeps changing channels on its own 

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Have you pulled the plug for 10 minutes ?

[Mark39]

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@Sonia14 wrote:

Still no answer to my problem and no contact from sky 

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What happened with the private chat that was arranged for,you? Sky sent you a chat invitation.

[Sonia14]

Yes done all that thank you 

[Sonia14]

Yes replied and then got no reply back

[Mark39]

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@Sonia14 wrote:

Yes replied and then got no reply back

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It looks like you replied on the forum, not via the live chat using the blue/red chat bubble. Sky won't reply to you on the forum.

If you wish we can askSky to set up a new chat with you.

[Sonia14]

Yes please thank you 

[Laing1]

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@Sonia14 wrote:

Yes replied and then got no reply back

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@Sonia14 did you get the chat bubble and respond in there as I can see you responded in the thread but you need to resond in the chat bubble that was sent to you 

If you did then are you aware its not instant chat 

[Sonia14]

I'm new to all this and it's so confusing but I will try my best.

if I can't do it I will have to ring sky up but thank you for your help 

[Mark39]

@Sonia14 OK, I've alerted Sky again and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

Please have a look here for some details on how it works: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147:

[Lisa-P1987]

Thanks for escalating this. We’ve sent Sonia14  an invite to chat.