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Discussion topic: Sports UHD

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This message was authored by: Sauzee4

Message posted on ‎06 Nov 2025 07:48 PM

Sports UHD

Anyone else on stream having 401 completely unwatchable? It used to take a few seconds then was okay. It is now way out of sync, slow then speeding up and never settles down. 

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Superuser
This message was authored by: GD1

Message posted on ‎06 Nov 2025 08:03 PM

Re: Sports UHD

Posted by a Superuser, not a Sky employee. Find out more

@Sauzee4  Are you watching the 'Live Sync' option/channel as there is an issue with that at present.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sauzee4

Message posted on ‎06 Nov 2025 08:05 PM

Re: Sports UHD

Not that I'm aware of. Just switching to channel 401. 

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This message was authored by: GD1

Message posted on ‎06 Nov 2025 08:11 PM

Re: Sports UHD

Posted by a Superuser, not a Sky employee. Find out more

@Sauzee4  1st thing to check is the speed getting tom your puck, presumably it's over wifi?

 

Open the netflix app on the puck, go to  get help, run connection test, what speed is being reported

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sauzee4

Message posted on ‎06 Nov 2025 09:00 PM

Re: Sports UHD

It consistently gets over 300 m. It's not the internet connection. 

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Superuser
This message was authored by: GD1

Message posted on ‎06 Nov 2025 09:55 PM

Re: Sports UHD

Posted by a Superuser, not a Sky employee. Find out more

@Sauzee4  Have you tried restarting the puck as this tend to clear most issues up

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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