This discussion topic has been answered Discussion topic: Speech out of sync on Sky glass
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Message posted on 18 Mar 2025 04:15 AM
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Re: Speech out of sync on Sky glass
profile updated
@Daniel0210
Message posted on 18 Mar 2025 12:35 PM
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Re: Speech out of sync on Sky glass
@Totalwar2 Whilst I totally agree that "Never Miss" was a brilliant feature and I was not impressed when they removed it, now I am on the streaming platform it is totally unnecessary as I can watch what I want when I want. Albeit with a little lip sync issue from time to time.
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Message posted on 18 Mar 2025 12:43 PM
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Re: Speech out of sync on Sky glass
35.010.00P appeared on my 43" this morning. Nothing much seems to have changed other than Entertainment OS now being called Sky OS.
Sky Glass 65” [Gen 1] with Sky Live
Sky Glass 43” [Gen 1]
Sky Stream Puck + Sky Soundbox
Sky Stream Puck x3
BT FTTP:
↓920Mbps
↑110Mbps
~-~-~-~-~-~
Message posted on 18 Mar 2025 03:24 PM
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Re: Speech out of sync on Sky glass
@82bit Did you ever experience the lip sync problems and if so has this latest update improved it for you. I am still waiting for my Puck to be updated but TBH although I had lip syn issues in the past I haven't noticed then for a few weeks.
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Message posted on 18 Mar 2025 03:54 PM - last edited: 18 Mar 2025 03:55 PM
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Re: Speech out of sync on Sky glass
@Fothergill1 yes I did - on both my Glasses. Things seem ok so far. Will know definitively later tonight while using it for an extended period. 🤞
Sky Glass 65” [Gen 1] with Sky Live
Sky Glass 43” [Gen 1]
Sky Stream Puck + Sky Soundbox
Sky Stream Puck x3
BT FTTP:
↓920Mbps
↑110Mbps
~-~-~-~-~-~
Message posted on 18 Mar 2025 04:42 PM
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Re: Speech out of sync on Sky glass
That'll be great to get an update @82bit - fingers crossed!!
Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
Message posted on 19 Mar 2025 06:47 AM
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Re: Speech out of sync on Sky glass
My sky glass received software update Qs35 yesterday but the pucks still on 34 is this normal for rollouts? Not at same time?
Message posted on 19 Mar 2025 06:50 AM
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Re: Speech out of sync on Sky glass
@amagluglug wrote:My sky glass received software update Qs35 yesterday but the pucks still on 34 is this normal for rollouts? Not at same time?
Yes it's normal
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 19 Mar 2025 06:55 AM
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Re: Speech out of sync on Sky glass
@amagluglug The pucks and Glass run slightly different versions so are rolled out independently of each other.
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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
Message posted on 19 Mar 2025 09:47 AM
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Re: Speech out of sync on Sky glass
@amagluglug Sky have not yet started the rollout updating the Stream pucks.
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Message posted on 19 Mar 2025 12:18 PM
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Re: Speech out of sync on Sky glass
Well I've now had the latest update and guess what? It has made no difference whatsoever
Message posted on 19 Mar 2025 01:59 PM
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Re: Speech out of sync on Sky glass
@Mrsjulie wrote:
Well I've now had the latest update and guess what? It has made no difference whatsoever
Hi @Mrsjulie
I'm sorry to hear that you continue to have problems.
Can you help us understand your problem, please, by answering these questions?
- How often does the problem happen?
- When you go to watch content, how long is it before the lip sync happens?
- Does the picture suffer any problems at the time?
- If you change channel up/down and return to the original channel, does it reset the problem?
- Can you provide the date/time that you next see this at? A video would also be ideal, to enable us to better understand your issue.
Kev
Community Manager
Message posted on 20 Mar 2025 08:24 PM
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Re: Speech out of sync on Sky glass
Well, latest update may have cracked it, finally some good news, early days but the darts has stayed in sync for over an hour, would normally have flipped channel 20 times by now.
heres hoping the pain is finally over!
Message posted on 20 Mar 2025 08:26 PM
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Re: Speech out of sync on Sky glass
Great to hear @JoeCol, thanks for updating us.
Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
Message posted on 20 Mar 2025 08:27 PM
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Re: Speech out of sync on Sky glass
Yes I had sky talk to me today and yes the update seems to be good Waite and see eh
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