6

This discussion topic has been answered Discussion topic: Sound

Reply
This message was authored by: Sar_P

Sound

Just had sky installed and now the sound quality is horrendous 😐 all crackling and muffled. The bot said check viewing mode but I don't have that option! Can anyone help 😊

Best Answers
This message was authored by: Anonymous Answer

Re: Sound

Ok cool. Just so that you know, that's called a Sky Stream Puck. You might see people in this commmunity refer to that when helping you.

 

I think the first thing to do is to go to settings and in sound settings change the "digital output hdmi" or similarly named to Dolby Digital. If that doesn't make a difference try PCM. 

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: Anonymous

Re: Sound

@Sar_P Is this a Sky Glass Gen 2 TV?

Avatar for Sar_P
Level 1 icon
Topic Author
This message was authored by: Sar_P

Re: Sound

Hi

I really don't know 🤷‍♀️just says glass/stream.

This message was authored by: Anonymous

Re: Sound

Is it a whole new TV or just a little box?

Avatar for Sar_P
Level 1 icon
Topic Author
This message was authored by: Sar_P

Re: Sound

Just the box.

This message was authored by: Anonymous Answer

Re: Sound

Ok cool. Just so that you know, that's called a Sky Stream Puck. You might see people in this commmunity refer to that when helping you.

 

I think the first thing to do is to go to settings and in sound settings change the "digital output hdmi" or similarly named to Dolby Digital. If that doesn't make a difference try PCM. 

Did this answer not help you?

Avatar for Sar_P
Level 1 icon
Topic Author
This message was authored by: Sar_P

Re: Sound

Thank you 😊 😊 it worked.

Reply
Answered - Go to Answer