Sound problem when watching apps

[Laurace88]

We have a sky glass tv with the sky q box attached. The sound is fine on the tv via sky q box, but when we try and watch anything on Amazon prime, Netflix or Disney plus the speaking is muffled and can only hear background music/sound. Does anyone know how to resolve this? Thank you

[Jason+Golding]

Turn off your sky glass tv at he wall for approx 3 minutes and turn back on. Within your Q box - go to the option that says refresh apps within the settings. Can I ask why you are using a Q box with Sky Glass? Did you not get on with the glass subscription? Hope this helps 

[TimmyBGood]

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@Laurace88 wrote:

 the speaking is muffled and can only hear background music/sound.

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That would tend to suggest audio is not reaching the centre speaker which is where speech is typically located in the mix. 

[Laurace88]

Thank you for your replies. I will try this, will I need to do this every time I watch something? 

We didn't like the fact that a few of the channels that we watch each day were not on the sky glass, so we kept the q box.

[Laurace88]

What would you suggest to do in this case? Thanks

[Laurace88]

@Jason+Golding @Hi there, I can't seem to be able to find the app refresh  within the q box, only on the sky glass settings. Could you navigate me to them please? Thanks so much