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Discussion topic: Sound on playlist programmes

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This message was authored by Nutmeg1 This message was authored by: Nutmeg1

Sound on playlist programmes

Went to watch F1 Qualifying today which I have in my play list. The programme was running live but I selected play from start. There was sound from the track and cars but no commentary from the F1 sky sports team. Eventually caught up with the live programme but there was still no commentary. So I came out of play list and selected the programme from from the tv schedule and the sound of the commentators was there ok. Also had a similar problem last night with a channel 5 programme I had on play list with virtually no sound but re selected this from the  5 app on my tv (not via Sky) and all was ok.. 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sound on playlist programmes

Posted by a Superuser, not a Sky employee. Find out more

I'd try rebooting the TV

 

1) Put it into standby mode

2) Turn it off at the plug

3) Wait at least 30 seconds

4) Turn it on at the plug.

 

 

I was watching the F1 on a  slight delay via my playlist earlier this afternoon and had no issues, so i assume it a little memory issue on your TV that a reboot should clear.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sound on playlist programmes

Posted by a Superuser, not a Sky employee. Find out more

I'd try rebooting the TV

 

1) Put it into standby mode

2) Turn it off at the plug

3) Wait at least 30 seconds

4) Turn it on at the plug.

 

 

I was watching the F1 on a  slight delay via my playlist earlier this afternoon and had no issues, so i assume it a little memory issue on your TV that a reboot should clear.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Nutmeg1
Topic Author
This message was authored by Nutmeg1 This message was authored by: Nutmeg1

Re: Sound on playlist programmes

Thanks Mark that worked ok. I also have another TV with a puck and that was ok. I should have worked it out myself that it was the tv but could not see the correlation at the time.

This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: Sound on playlist programmes

I watched Quali live and there were no sound issues 

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