Sound but no picture

[JulieL66]

Just started with sky glass this week. Came home tonight, turnef on tv, sound but no picture, any idea whats happened?

[Fothergill1 · Accepted solution]

Hi @JulieL66 Without any picture you cannot do a normal reboot through the settings menu so you will have to remove the plug from the wall socket for a couple of minutes.  When you plug it in again the Glass TV will reboot which will take about 2-3 minutes.  Hopefully this will restore the picture.

Good luck 🤞

[JulieL66]

Thank you for replying, Have unplugged and all good again, thanks 😊

[Fothergill1]

Hi @JulieL66 . That's good to hear.  At the first sign of any issue I reboot my puck but I do it through settings > System Management > Resets & updates > restart device.  This will almost always resolve the problem.

I will often do a reboot as a maintenance measure even if there is no problem as I believe it helps stop software glitches developing to the point where issues occur.