@JonBoyle wrote:
Skyglass keeps freezing - for example when watching Eastéders
Do you have it connected to the internet via Wifi or ethernet cable?
What is the broadband speed you are getting to your property?
What download speed is the Sky Glass getting? (to check this open Netflix on the Sky Glass, go to Get Help -> Check Your Network and it will run the diagnostics).
Sky Stream user. Former Sky+ HD and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you’ll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
