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Discussion topic: Better deals for existing customers

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This message was authored by cmc11 This message was authored by: cmc11

Better deals for existing customers

Afternoon,

 

Ive been on Glass for two years and was on Sky Q prior to this for 12 + years. I used to be able to negotiate a better deal every 18months with Q- Just wondered if anybody has had any joy negotiating a better deal on Sky Glass. ? Every bill is going up at the moment and i need to shave money off wherever i can. 

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This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Better deals for existing customers


@cmc11 wrote:

Afternoon,

 

Ive been on Glass for two years and was on Sky Q prior to this for 12 + years. I used to be able to negotiate a better deal every 18months with Q- Just wondered if anybody has had any joy negotiating a better deal on Sky Glass. ? Every bill is going up at the moment and i need to shave money off wherever i can. 


You won't get a better deal on your loan repayments for the cost of the TV itself (if you bought it on finance) but the streaming TV subscription costs can be negotiated. 

When you first bought Glass did you sign up to an 18 month Entertainment + Netflix subscription? What did you do at the end of that 18 month period? Did you agree to a new 18 month contract? Or are you on a 31 day rolling contract? Items such as ad-skipping and UHD/Atmos are always on 31 day rolling contracts so they can be removed at any time regardless of what contract you are on. 

cmc11
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This message was authored by cmc11 This message was authored by: cmc11

Re: Better deals for existing customers

Thanks for your reply 

I accept the finance repayments for the Tv itself were set in stone- which isnt an issue- It was strictly the entertainment package- box sets, netflix, etc- Ive heard in the past some people got ad skipping free and better prices on their package but cant seem to find it when looking today- I ionly found out today my broadband is up for renewal- so im changing to Toob- just wondered if others have had much joy on the TV package

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Better deals for existing customers


@cmc11 wrote:

Thanks for your reply 

I accept the finance repayments for the Tv itself were set in stone- which isnt an issue- It was strictly the entertainment package- box sets, netflix, etc- Ive heard in the past some people got ad skipping free and better prices on their package but cant seem to find it when looking today- I ionly found out today my broadband is up for renewal- so im changing to Toob- just wondered if others have had much joy on the TV package


If you're paying for UHD/Atmos and Ad skipping at the moment then my advice would be to cancel them. At the end of the 31 day notice period it's very common to be offered at least one of them (sometimes both) for free for a couple of months at least, or discounted for a longer period. That's certainly what I've found to be the case. 

This message was authored by mikealanr This message was authored by: mikealanr

Re: Better deals for existing customers

Posted by a Superuser, not a Sky employee. Find out more

Hi @cmc11 

 

I managed to secure some discounts by moving from 31 days rolling contract to a 18 month contract, although prices still do increase in contract. It would be worth calling and speaking to the retentions team to see if they can help.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
cmc11
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This message was authored by cmc11 This message was authored by: cmc11

Re: Better deals for existing customers

Thanks- will give that a go

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Better deals for existing customers

Posted by a Superuser, not a Sky employee. Find out more

Yeah i'd always recommend calling as then you can negoitate and haggle with them.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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