01 Aug 2024 04:29 PM
Skyglass keeps freezing - for example when watching Eastéders
01 Aug 2024 04:34 PM
Posted by a Superuser, not a Sky employee. Find out moreI've moved your post from the Sky Q board as you mention Glass.
01 Aug 2024 04:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@JonBoyle wrote:Skyglass keeps freezing - for example when watching Eastéders
Do you have it connected to the internet via Wifi or ethernet cable?
What is the broadband speed you are getting to your property?
What download speed is the Sky Glass getting? (to check this open Netflix on the Sky Glass, go to Get Help -> Check Your Network and it will run the diagnostics).
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue