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Discussion topic: Skyglass keeps freezing

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This message was authored by JonBoyle This message was authored by: JonBoyle

Skyglass keeps freezing

Skyglass keeps freezing - for example when watching Eastéders

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Skyglass keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@JonBoyle 

I've moved your post from the Sky Q board as you mention Glass. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Skyglass keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@JonBoyle wrote:

Skyglass keeps freezing - for example when watching Eastéders


Do you have it connected to the internet via Wifi or ethernet cable?

 

What is the broadband speed you are getting to your property?

 

What download speed is the Sky Glass getting? (to check this open Netflix on the Sky Glass, go to Get Help -> Check Your Network and it will run the diagnostics).

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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