Skyglass does not work when I put on the microwave

[BigG3]

Is there a change in settings that will prevent this annoying event

[GD1]

@BigG3  Your post has been moved from the email section as that is not an email route to Sky but is for Sky/Yahoo email issues.

If your microwave is causing this the issue is with the microwave and not your Glass TV,  solution is to get your microwave either checked or replace it if it's an old oven.

[BigG3]

Thank you for your response 👍. The microwave is a Panasonic and less than 2 years old.  I would be surprised if I'm the only person to experience this. It also affects the pucks 

[GD1]

@BigG3  I've not experienced this with either my older microwave or the newer samsung one on either Glass or stream.

[BigG3]

Thank you for your response 👍

[MarkGoldsmith]

Connect the Sky Glass to the internet via Ethernet cable then instead of via WiFi and then you shouldn't be impacted by the microwave affecting your WiFI signal.

[BigG3]

Thank you. The appeal of the Skyglass tv was not having to connect it to anything other than the power socket. Trailing an Ethernet cable would solve my issue, but not preferred. Thank you for your time

[Mister_Dalek]

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@BigG3 wrote:

Thank you for your response 👍. The microwave is a Panasonic and less than 2 years old.  I would be surprised if I'm the only person to experience this. It also affects the pucks 

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We have a Panasonic microwave and when I had a Stream puck it didn't cause any interference. 

It must be due to proximity of your microwave to your router and/or the TV & pucks. 

You'll either need to try re-arranging the location of your microwave, Glass TV, pucks and/or router to minimise the interference you're experiencing, or connect everything to your router via ethernet cable and turn WiFi off on the Glass/puck network settings. 

[TimmyBGood]

@BigG3 

What was once called a 'radar range' (clue is in the name) immediately adjacent to a puck or TV, which is fundamentally a really bad idea, might conceivably leak enough local microwave interference to affect WiFi: it's heating with effectively the same frequency, but much higher power.  If it's further away then I think you'd probably be suspecting something like a dodgy turntable motor causing mains interference.

I suppose it's also possible that the kilowatt or so of instantaneous power draw when the oven is switched on is doing something nasty to local mains stability and that's causing the Glass television to glitch.