Picture freezing, technical fault and various issues

[Rugbychick]

I have had numerous issues with the tv, I have tried an Ethernet cable (with WiFi disconnected in settings), I have moved the hub and followed all the tips on here but nothing resolves the issue. I have spoken to the "technical" team who tell me it's the broadband speed but having done the Netflix check this comes back at 93mbps consistently, any advice greatly received

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147