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Discussion topic: Sky tv

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This message was authored by: Razia1

Message posted on ‎30 Jul 2024 06:32 PM

Sky tv

My sky is not working todau

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎30 Jul 2024 06:52 PM

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Razia1  For the community to begin to help you'll need to post a lot more info 

 

Not working today isn't very helpful, what exactly happens when you try to use your Glass TV?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Razia1

Message posted on ‎30 Jul 2024 08:04 PM

Re: Sky tv

My tv is saying it has Wi-Fi connection to router and it is not working. My iPad doesn't connect, neither does my  laptop 

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This message was authored by: TimmyBGood

Message posted on ‎30 Jul 2024 08:27 PM

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Razia1 

 

That would strongly suggest it's your broadband which has failed....

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Razia1

Message posted on ‎30 Jul 2024 08:37 PM

Re: Sky tv

Yes I agree. How can I check?

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This message was authored by: TimmyBGood

Message posted on ‎30 Jul 2024 09:03 PM

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Razia1 

 

If it's a Sky Hub, look at the lights on the front.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎31 Jul 2024 08:54 AM

Re: Sky tv

I've checked on my sky and it's saying my Wi-Fi hub is switched off but is powered up

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Message posted on ‎31 Jul 2024 09:42 AM

Re: Sky tv

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting your router.

Turning off and on the power to it for a few minutes may help.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎31 Jul 2024 10:13 PM

Re: Sky tv

Tried everything but nothing is helping.The sky max hub is flashing green for most of the afternoon and evening. If I reboot it happens the same. 

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