Sky stream still doesn’t work

[Stewpot80]

Hi there I've tryed everything with the stream box but still not turning on now I want to cancel my sky stream as it's **bleep**e not working 

[GD1]

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@Stewpot80 wrote:

Hi there I've tryed everything with the stream box but still not turning on now I want to cancel my sky stream as it's **bleep**e not working 

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You can't cancel via a public forum, you'll need to call Sky

[BRW1983]

The issue with ours was that when it reset it wouldn't connect to WiFi, but there is a work around if you can connect the TV to  an Ethernet cable

Before going through the reset steps connect your TV or Puck to a Ethernet cable into your router, then go through the reset steps as Sky have set out

After the reset and update is done and you are on the Sky Home screen, you can disconnect the Ethernet cable and set the TV back up on the WiFi, I'm not sure if this will fix all TV/Puck not turning on issues, but it fixed both of our Sky Glass TV's (The one in the games room has not been working since December 2023, and is working fine (and on WiFi now)

I hope this information is helpful to some people who are still suffering with this issue