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Discussion topic: Sky stream forever cutting off

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This message was authored by johnnyreggae This message was authored by: johnnyreggae

Sky stream forever cutting off

Sky glass tv keeps switching off,when it doesn't switch off sky streaming pauses to load the program been doing this for 5 days now

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky stream forever cutting off

Posted by a Superuser, not a Sky employee. Find out more

Hi @johnnyreggae 

 

Stream can be sensitive to fluctuations in WiFi signal and needs stable connection. What's your connection speed? Sky recommended a minimum of 25Mbps and 30Mbps for UHD.

 

Have you tried connecting via ethernet and turn the WiFi off on the puck?

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream forever cutting off

Posted by a Superuser, not a Sky employee. Find out more

To test the speed the TV is receiving open the Netflix app on the Tv go to get help and check your network. It's worth running this several times at different points of the day.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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