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Discussion topic: Sky puck

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This message was authored by: Marinelli

Message posted on ‎13 Jul 2025 09:50 AM

Sky puck

My sky Q box has stopped working. The white light comes on but then majority of the time it’s not being picked up to put my TV onto the skybox selection to watch it. Then when it does work and I am watching TV through sky it will cut out whilst watching a programme and then I have to start it all up again so am unable to watch TV.It’s not the leads as I have already tried changing them and the same problem still occurs

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Superuser
This message was authored by: GD1

Message posted on ‎13 Jul 2025 10:39 AM

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

@Marinelli  Yout post title states Sky Puck but your post you mention Sky Q, which TV box do you have as you can only have either Sky Q or Sky stream.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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