Discussion topic: Sky puck software error

This message was authored by: Seanscarah · ‎19 Dec 2024

Screen froze I restarted it and now have software issue, I scanned the QR code and went through all the steps including plugging in Ethernet cable and still it says software error what do I do now ?

This message was authored by: mikealanr · ‎19 Dec 2024

Hi @Seanscarah,

Follow the instructions outlined here: Software error | Sky Help | Sky.com | Sky Help | Sky.com

Namely the recovery process. If that doesn't work you will need to call Sky (we are fellow subscribers here on the community)

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Sky puck software error

Sky puck software error

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