02 Apr 2024 03:14 PM
Anyone know how to resolve this problem, sky glass wouldn't connect to internet so I unplugged it then plugged it back in, internet works fine, try to get onto YouTube but all I get is a blank screen, the 'back' button doesn't work to come of it so I have to use the 'home button' I've been online and it tells me to switch tv off at main and then switch it back on but as I had already done that can't see the point in doing it again. YouTube is working fine on all other devices. Can anyone help please?
03 Apr 2024 11:15 AM
Posted by a Superuser, not a Sky employee. Find out morePulling the plug for 5 mins from the mains fixes a blank YouTube screen
03 Apr 2024 09:16 AM
Posted by a Sky employeeHi @Celwill
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
03 Apr 2024 11:15 AM
Posted by a Superuser, not a Sky employee. Find out morePulling the plug for 5 mins from the mains fixes a blank YouTube screen
04 Apr 2024 12:34 AM
Thank you
21 May 2024 10:55 AM
I have same issue.
Youtube channel has black screen, all others are working fine.
I'd appreciate any help please.
I've unplugged for several minutes
I've even rebooted router