I can’t get YouTube to open on skyglass

[Celwill]

Anyone know how to resolve this problem, sky glass wouldn't connect to internet so I unplugged it then plugged it back in, internet works fine, try to get onto YouTube but all I get is a blank screen, the 'back' button doesn't work to come of it so I have to use the 'home button' I've been online and it tells me to switch tv off at main and then switch it back on but as I had already done that can't see the point in doing it again. YouTube is working fine on all other devices. Can anyone help please? 

[Tom-W19]

Hi @Celwill 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Jporch316 · Accepted solution]

@Celwill 

Pulling the plug for 5 mins from the mains fixes a blank YouTube screen 

[Celwill]

Thank you 

[Hipp]

I have same issue.

Youtube channel has black screen, all others are working fine. 

I'd appreciate any help please.

I've unplugged for several minutes 

I've even rebooted router 

[MrsTitmus]

Did you get this resolved? I'm having the same issue! 

[MarkGoldsmith]

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@MrsTitmus wrote:

Did you get this resolved? I'm having the same issue! 

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Have you tried the suggestion in the post marked as the answer on this thread?

[MrsTitmus]

I couldn't see it but will look again 

[Mark39]

There's a big green badge marked 'Answer...'at the top of the page which will take you straight to it.

[oellph]

Whilst turning off and on again does solve it, the issue comes back every morning. What we really need is a fix for whatever bug or issue is causing it to stop loading rather than a clunky workaround. 

[Jporch316]

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@oellph wrote:

Whilst turning off and on again does solve it, the issue comes back every morning. What we really need is a fix for whatever bug or issue is causing it to stop loading rather than a clunky workaround. 

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I've not seen another thread with this issue? 

Have you tried  signing out of YouTube app  fully? Then pulling the plug for a few minutes

you will then need to sign in again with your Google details.