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Discussion topic: I can’t get YouTube to open on skyglass

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This message was authored by Celwill This message was authored by: Celwill

I can’t get YouTube to open on skyglass

Anyone know how to resolve this problem, sky glass wouldn't connect to internet so I unplugged it then plugged it back in, internet works fine, try to get onto YouTube but all I get is a blank screen, the 'back' button doesn't work to come of it so I have to use the 'home button' I've been online and it tells me to switch tv off at main and then switch it back on but as I had already done that can't see the point in doing it again. YouTube is working fine on all other devices. Can anyone help please? 


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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: I can’t get YouTube to open on skyglass

Posted by a Superuser, not a Sky employee. Find out more

@Celwill 

Pulling the plug for 5 mins from the mains fixes a blank YouTube screen 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: I can’t get YouTube to open on skyglass

Posted by a Sky employee

Hi @Celwill 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: I can’t get YouTube to open on skyglass

Posted by a Superuser, not a Sky employee. Find out more

@Celwill 

Pulling the plug for 5 mins from the mains fixes a blank YouTube screen 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
Celwill
Topic Author
This message was authored by Celwill This message was authored by: Celwill

Re: I can’t get YouTube to open on skyglass

Thank you 

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