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Discussion topic: Sky puck showing supply chain test so not accepting PIN

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This message was authored by: Jojo36

Sky puck showing supply chain test so not accepting PIN

Hi, I received my new sky glass yesterday it's all set up perfect, but we can't set up the puck for my daughters room, it's saying supply chain test so won't accept pin , we've tried turning it off at wall and reset it but still nothing 

Can anyone help please 

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This message was authored by: mikealanr

Re: Sky puck showing supply chain test so not accepting PIN

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jojo36 

 

Try the recovery process. This 'factory resets' the puck. Power down at the wall, press and hold the power button and turn back on at mains, keep holding button until light flashes multi coloured.

 

Described in step 4 of this help article: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by: Artmad

Re: Sky puck showing supply chain test so not accepting PIN

Same problem with puck
This message was authored by: Jporch316

Re: Sky puck showing supply chain test so not accepting PIN

Posted by a Superuser, not a Sky employee. Find out more

Hi @Artmad 

 

Try the fix in @mikealanr post above ....

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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