Discussion topic: Sky puck showing supply chain test so not accepting PIN
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Message posted on 10 Nov 2024 09:41 AM
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Sky puck showing supply chain test so not accepting PIN
Hi, I received my new sky glass yesterday it's all set up perfect, but we can't set up the puck for my daughters room, it's saying supply chain test so won't accept pin , we've tried turning it off at wall and reset it but still nothing
Can anyone help please
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Message posted on 10 Nov 2024 09:45 AM
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Re: Sky puck showing supply chain test so not accepting PIN
Hi @Jojo36
Try the recovery process. This 'factory resets' the puck. Power down at the wall, press and hold the power button and turn back on at mains, keep holding button until light flashes multi coloured.
Described in step 4 of this help article: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 10 Nov 2024 09:50 AM
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Re: Sky puck showing supply chain test so not accepting PIN
Message posted on 10 Nov 2024 09:59 AM
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Re: Sky puck showing supply chain test so not accepting PIN
Hi @Artmad
Try the fix in @mikealanr post above ....
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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