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Discussion topic: Sky glass

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This message was authored by: Jewels506

Message posted on ‎10 Nov 2024 08:36 AM

Sky glass

It keeps dropping out on a very regular basis I spend a lot of money for sky and since having glass it's been terrible no reliable service. I'm looking for alternatives 

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This message was authored by: mikealanr

Message posted on ‎10 Nov 2024 08:48 AM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jewels506 

 

Who is your ISP? Are you receiving the minimum speeds to support glass? (25Mbps for HD and 30Mbps for UHD?), have you considered homeplugs or extenders or connecting via ethernet?

 

I have a Glass and 4 pucks and don't suffer any dropouts using standard EE router and extender with their busiest home bundle so it certainly is possible to have a stable experience with Glass.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Jewels506

Message posted on ‎10 Nov 2024 08:50 AM

Re: Sky glass

Have extenders and sky broadband we have the apparently the best for a gaming household etc but it's been a regular issue and a rubbish service in my opinion 

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This message was authored by: Jporch316

Message posted on ‎10 Nov 2024 09:29 AM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more
@Jewels506 wrote:

Have extenders and sky broadband we have the apparently the best for a gaming household etc but it's been a regular issue and a rubbish service in my opinion 

What speed are you getting on the tv? You can check this by opening the native Netflix app and selecting get help. Then run the network checker

 

you will need at least 30-35mb IMHO to get a consistent viewing experience 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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