Sky microphone

[floydgourlay]

Hi

I have sky glass when watched video how to use the microphone on your remote.  You are supposed to just say what you want to watch and it goes to channel does anyone know why this is not working 

[TimmyBGood · Accepted solution]

@floydgourlay 

The microphone in the remote handset won't do anything unless the Voice button on the remote is pressed and held while speaking.

The microphone built into the television set should respond to the 'Hello Sky' trigger phrase.

Both can only understand a limited range of spoken input.

https://www.sky.com/help/articles/voice-control-sky-glass 

[floydgourlay]

Hi Timmy 

When I speak into the mic on remote doesn't do anything keeps say sorry didn't quite catch that . My sky glass doesn't work when you say hello sky your are suppose to say what you want to watch or channel and it supposed to come up 

[TimmyBGood]

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@floydgourlay wrote:

When I speak into the mic on remote doesn't do anything keeps say sorry didn't quite catch that .

That usually means either the button wasn't held down during the whole speech input, or the system is struggling to understand enunciation or accent.

My sky glass doesn't work when you say hello sky your are suppose to say what you want to watch or channel and it supposed to come up 

Yes, but only if it recognises the trigger phrase.  Also, check the speech input hasn't been disabled.

To change the settings, you can either:

• Press the … (three dots options) button on your Sky remote and select 'Microphone'.

• Press Home on your Sky remote and scroll down to Settings, then select Privacy. Select Voice mics.

• Press the top button on the right-hand side of your Sky Glass TV until it says ‘The mic is switched on’ or ‘The mic is switched off’.

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[TimmyBGood]

@floydgourlay 

Also, do you have an Ultimate TV subscription in place for Glass?  Voice control is a subscription feature.

[floydgourlay]

Hi 

Yes have sky ultimate.  I can't check any these as just had new router delivered as old one not working everything is plugged in but still saying have no connection 

[floydgourlay]

Have just checked new router lights lit up on it but microphone one isn't on 

[TimmyBGood]

@floydgourlay 

If you don't have an internet connection to the Glass set then nothing is going to work, including Voice Control.

[floydgourlay]

It wasn't on before when we had previous router.  Have had look at instructions for new router it says hub won't start working until the date on the box but there is nothing on the box and everything is plugged in where it should be