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Discussion topic: Sky live camera not working.

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This message was authored by ChuckPerry This message was authored by: ChuckPerry

Sky live camera not working.

Ok set up the camera it worked fine for a few weeks. 
 Now all all have is a a solid red light and a message on screen saying "please check your cable is properly plugged in. Then try opening this app again"

 

ive tryes unplugging and plugging back in. I've tryed all threee ports. 

No change. Anyone had this and know how to resolve please. 


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This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: Sky live camera not working.

Posted by a Sky employee

Afternoon all!

 

I've noticed quite a few individual threads regarding this permenant red light issue on Sky Live and I wanted to bring it all together so that some advice that we've seen can be shared.  As indicated in a few messages above, your Sky camera has a small reset button found at the bottom.  You will need to press this to start a restart. 

 

After this done can you please monitor your device for a couple days and if the red light issue returns, please come back and share 🙂

Daniel
Community Moderator

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky live camera not working.

Posted by a Superuser, not a Sky employee. Find out more

@ChuckPerry 

Have you unplugged the glass tv from the mains for a while ?

 

if that has failed to fix I can escalate your post to the online sky community team if you wish 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by VDubBlue This message was authored by: VDubBlue

Re: Sky live camera not working solid red light

Hi ChuckPerry, 

 

I had the camera for a short while but it wasn't for me so I returned it. 
the light only comes on when it's active and when it can be used, you have to calibrate it to recognise you and it has to be angled so it picks you up in the room. 

Hope that helps 

✌🏼✌🏼

ChuckPerry
Topic Author
This message was authored by ChuckPerry This message was authored by: ChuckPerry

Re: Sky live camera not working.

Hi

 

Yes tried several times. Left it all unplugged all night last night. 

Pluged it in again today. Still the same problem. 
Red light comes on and stays on.  
Every app I try to open gives me the same message about the cable not being plugged in. 

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky live camera not working.

Posted by a Superuser, not a Sky employee. Find out more

@ChuckPerry 

I've escalated your post on the sky community team 

 

look out for a chat icon bbubble to start the support chat 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky live camera not working.

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky live camera not working.

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

ChuckPerry
Topic Author
This message was authored by ChuckPerry This message was authored by: ChuckPerry

Re: Sky live camera not working.

Hi sorry I've lost the chat bubble 

This message was authored by PW5 This message was authored by: PW5

Sly live camera not working

Hi,

My Sky live camera is not working. It has a permanent red light on the front, and it appears to be disconnected. 

I have left my Sky unplugged overnight and it is still the same today.

When I try any of the apps, I get the same message.

"Please check your cable is properly plugged in. Then try opening this app again."

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sly live camera not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @PW5 

 

Sounds like it's faulty and you will need to contact Sky for a replacement (we are all customers here). I guess the only thing to check is that both HDMI and USB C cables are firmly seated in the ports on the back of the TV, but if it was working and then just stopped, I'd say it's a fault.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by PW5 This message was authored by: PW5

Re: Sly live camera not working

Thanks @mikealanr . I guess I'll try and contact Sky and see what they can do.

This message was authored by huskyrunner This message was authored by: huskyrunner

Sky live not working

Hi. We installed our Sky Live a few months ago and, after playing around a little bit with it, haven't really used it since. I have just gone to use it and realised it isn't working and there is a permanent red light on it

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky live not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @huskyrunner 

 

Try powering the TV off at the wall, remove the cable out of the camera end and then power the TV back on. Wait a minute or so and then plug the cable back into the camera.

 

The camera should flash white and you should get a camera starting up message then then light should go out. Try accessing a sky live app.

 

MikeAlanR 

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by huskyrunner This message was authored by: huskyrunner

Re: Sky live not working

Hi

I just wanted to update this post in case anyone else out there has had the same problem. 
I spoke to Sky on the phone today and it turns out there is a small reset button on the bottom of Sky Live camera. You need to use a paper clip or pin to push the button. With the TV powered on, you need to push and hold the button for 30 seconds and release. The red light will flash for a bit and then the Sky Live should update and restart (ours did anyway). 
I hope this helps someone. 
Thank you to everyone who tried to help us

This message was authored by darrenc3569 This message was authored by: darrenc3569

Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activate.

New customer, TV set up and working fine.

Sky live camera solid red light after connecting to tv, tried everything suggested.

sky tv working fine but nothing from the camera.

Cannot see any installation or activation setting other than plug and play.

got the feeling i was given a faulty camera, delivered with the tv and then before delivery team left they asked for the box before taking into the van and coming back out..

i plugged into the tv but nothing but solid red light.

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