Sky glass

[Thebone72]

My sky glass won't load I keep turning it off at the plug but still keeps doing it and on paramount the adds come on and the freezes with 61 or 31 seconds to go 

[peter-marlow+1966]

How is your  tv  connected to the Internet and what is your broadband speed, i have 2 sky glass tvs and they  work fine i have gigafast  broadband  with  sky  to

[Thebone72]

It's connected to the sky wifi and it's running at 57mb/s it's been working fine 

[Jporch316]

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@Thebone72 wrote:

My sky glass won't load I keep turning it off at the plug but still keeps doing it and on paramount the adds come on and the freezes with 61 or 31 seconds to go 

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I'm pretty sure this is an on going issue with some viewers on paramount plus only ....

@lettice  is this the same issue you have ?

[Thebone72]

Yeah it's the same issue 

[peter-marlow+1966]

What other devices do you have  connected  to the Internet  ?

[Thebone72]

We have a sky puck and 2 mobile phones that's it

[Jporch316]

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@Thebone72 wrote:

Yeah it's the same issue 

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Not much you can do ..... it's currently under investigation. Fingers crossed it will get sorted soon 

[AndrewF_UK]

Yep this is an ongoing issue for some users. There's a designated thread for this that you can follow for updates. https://helpforum.sky.com/t5/Sky-Stream/Paramount-Freezing-With-Error-3005-or-9999-Sky-Q-Stream-Glas...