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Message posted on ‎26 Nov 2025 10:54 AM

Sky glass

Hi I'm new on here I have a sky glass tv arriving this week for bedroom,I have sky in living room with sky q box,when my new order arrives sky have requested sky q box returned but then how does my sky work on tv in living room (not a sky glass tv)?

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Message posted on ‎26 Nov 2025 11:03 AM - last edited: ‎26 Nov 2025 11:18 AM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Dawns2  As you can't have Sky Glass & Sky Q subs you will need to return the Sky Q box, if you want Sky on the other TV on need a stream puck and the Whole Home sub which allows you to watch on up to 3 Glass TV & 6 pucks

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Superuser
This message was authored by: GD1 Answer

Message posted on ‎26 Nov 2025 11:03 AM - last edited: ‎26 Nov 2025 11:18 AM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Dawns2  As you can't have Sky Glass & Sky Q subs you will need to return the Sky Q box, if you want Sky on the other TV on need a stream puck and the Whole Home sub which allows you to watch on up to 3 Glass TV & 6 pucks

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Dawns2

Message posted on ‎26 Nov 2025 11:16 AM

Re: Sky glass

Ok thanks I'm guessing I have to order the stream puck from sky

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