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Message posted on ‎28 Oct 2025 04:23 PM

Sky glass

We have owned the first sky glass now 2 years and to be honest it's been rubbish from the word go. Do you know if we can trade our old in in for the new one? I'm wondering if new glass is better quality and less hassle. 

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This message was authored by: GD1 Answer

Message posted on ‎28 Oct 2025 04:29 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Jingleton67  There is no Trade In option, so you can either purchase a new one or keep the current one, buy a smart TV and add a stream puck instead.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1 Answer

Message posted on ‎28 Oct 2025 04:29 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Jingleton67  There is no Trade In option, so you can either purchase a new one or keep the current one, buy a smart TV and add a stream puck instead.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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