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This message was authored by: Lindz2

New glass tv - how to set up as main device

Hi, 

 

I have a glass tv gen 2 to replace previous one. We cancelled whole house as this will be the only we are using.  Today all channels have disappeared because we dont have whole house and it tjinks are old TV is still the main one.

 

Does anyone know how do I remove the old glass to slove this?

 

Thanks


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This message was authored by: MarkGoldsmith Answer

Re: New glass tv - how to set up as main device

Posted by a Superuser, not a Sky employee. Find out more

@Lindz2 wrote:

Hi, 

 

I have a glass tv gen 2 to replace previous one. We cancelled whole house as this will be the only we are using.  Today all channels have disappeared because we dont have whole house and it tjinks are old TV is still the main one.

 

Does anyone know how do I remove the old glass to slove this?

 

Thanks


You will need to switch the primary device via https://www.sky.com/productsettings/streaming-tv. If you are unable to do it online you will need to give Sky a call and they will be able to do it for you.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: MarkGoldsmith Answer

Re: New glass tv - how to set up as main device

Posted by a Superuser, not a Sky employee. Find out more

@Lindz2 wrote:

Hi, 

 

I have a glass tv gen 2 to replace previous one. We cancelled whole house as this will be the only we are using.  Today all channels have disappeared because we dont have whole house and it tjinks are old TV is still the main one.

 

Does anyone know how do I remove the old glass to slove this?

 

Thanks


You will need to switch the primary device via https://www.sky.com/productsettings/streaming-tv. If you are unable to do it online you will need to give Sky a call and they will be able to do it for you.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

Did this answer not help you?

Reply