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This message was authored by: nat6

Sky glass

Anybody else find sky glass poor,keeps stopping,it's so annoying 


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This message was authored by: GD1 Answer

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@nat6  If it keeps stopping then it's likely a wifi related problem, what speed is the TV getting over wifi, go to the netflix help settings to do a speed test, anything less than 25 mbps for HD & 35mbps for UHD will cause an issue.

 

Where possible use ethernet from the hib to the TV and turn wifi off on the TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 Answer

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@nat6  If it keeps stopping then it's likely a wifi related problem, what speed is the TV getting over wifi, go to the netflix help settings to do a speed test, anything less than 25 mbps for HD & 35mbps for UHD will cause an issue.

 

Where possible use ethernet from the hib to the TV and turn wifi off on the TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: nat6

Re: Sky glass

Thankyou all sorted,it was running on really low connection,so we phoned up they are putting us on super fibre and it's a lot cheaper than we were paying before👌

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