Hi @Ian10002
Try unplugging the TV at the mains for 30 seconds and then try again. If the problem persists let us know how your Glass is connected to the internet, your ISP and your download speed. It would also be useful to check what speed your glass is getting via the netflix app (settings > network > connection test).
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
