23 Sep 2024 07:56 PM
After the problem with Sky Glass booting up , looks like the fix has created problems with Ee and Virgin Routers. Still without service for Day 5, too me 2 1/2 hours on hold to get this info. Still waiting for a fix, was promised a call back when it was- still waiting. Any updates please Sky?
23 Sep 2024 08:05 PM - last edited: 23 Sep 2024 08:10 PM
Posted by a Superuser, not a Sky employee. Find out more@Ian196969 You won't get an update from Sky through a customer helps customer community, what steps are you getting stuck on as I followed all the full steps using my VM connection.
23 Sep 2024 08:08 PM
Tv will now power up, but won't connect to Virgin router through WPS or using password
23 Sep 2024 08:10 PM
When I eventually got through to customer service, they took me through everything I'd tried. Eventually they said that they had just realised that the power on fix has broken something with EE and Virgin. This had happened before and developers from all 3 companies were working on a fix
23 Sep 2024 08:13 PM - last edited: 23 Sep 2024 08:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ian196969 wrote:
When I eventually got through to customer service, they took me through everything I'd tried. Eventually they said that they had just realised that the power on fix has broken something with EE and Virgin. This had happened before and developers from all 3 companies were working on a fix
Methinks they are bull of the preverbial as there is not isue using VM broadband, and I've not seen other posts regarding VM customers still being affected.
The steps in post 2 of this thread should work, which part of the process are you getting stuck on?
Edit** I see you've tried the steps but getting stuck with the connection to VM, have you been advosed to reboot your VM hub at all?
23 Sep 2024 08:17 PM
Posted by a Superuser, not a Sky employee. Find out moreI also have a Virgin hub and the recovery worked fine for me
try using an Ethernet cable connection to get up and running or others have suggested using your mobile as a hot spot