Sky glass using headphones and speakers at the same time

[TerryP100]

I am trying to set up Sky Glass to use both bluetooth headphones and speakers at the same time (so audio comes through both at once). I was told by the original Sky salesman that this was possible, and have found the following article https://www.sky.com/help/articles/connecting-bluetooth-devices-to-sky-glass which I followed.

The headphones are set up and recognized, but when I switch the audio output (step 8 and 9), I only have the option of TV speakers (internal/HDMI eARC) and Bluetooth Device, whereas the article shows these options PLUS 'Bluetooth and TV speakers' together.

Has anyone experienced this and knows of a fix? I phoned Sky and they said this was not possible, despite their own article showing the contrary.

[Paul+Boland · Accepted solution]

@TerryP100 

What software version is listed in settings on your Sky Glass

The option to use Bluetooth headphones and internal speakers same time is if your Sky Glass has 

the new Software version QS014.005.00P

If you Sky Glass is still on QS013.503.00P you won't have the  option yet to use headphones and internal speakers same time

Sky Software firmware versions are rolled out in batches to customers Sky Glass and Sky Stream Pucks

Some customers get new software versions before others 

If your Sky Glass still on QS013.503.00P it will be updated to QS014.005.00P at some stage in February

[Sylviaanderson]

I have very recently purchased a 65inch Sky Glass ands trying to connect my Beats solo3 wireless headphones without success 

my husband has successfully connected his Sony wireless headphones 

Any help or advice will be full appreciated

[SKY1992bf]

@Sylviaanderson  Are yours a2dp compatible?