Discussion topic: Sky glass tv

This message was authored by: Iu+sweet · ‎25 Mar 2023

I have a sky glass 50 inch TV

The screen has been damaged

How do I get a replacement

This message was authored by: SKY1992bf · ‎25 Mar 2023

@Iu+sweet damaged how ? If by accident You would need to make a claim on your insurance for accidental damage and buy another

there is no replacement scheme

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: GD1 · ‎25 Mar 2023

@Iu+sweet If the damage is not due to a fault but due to impact you'll need to claim on your insurance if it covers. Sky don't cover accidental damage via a loan agreement.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: SlenderRobert · ‎25 Mar 2023

@Iu+sweet wrote:
I have a sky glass 50 inch TV
The screen has been damaged
How do I get a replacement

Are you sure it's a Sky Glass TV?
Sky don't make them in 50" size, they only come in 43", 55" and 65"

This message was authored by: SKY1992bf · ‎25 Mar 2023

@SlenderRobert Good spot

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: TimmyBGood · ‎25 Mar 2023

@Iu+sweet

It's important to recognise that you aren't renting the television even if you are making monthly payments for it: those are going towards repaying a purchase loan. The set is owned by you from the time it is delivered and consequently any damage to it isn't covered by Sky.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Sky glass tv

Sky glass tv

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