05 May 2024 08:52 PM
Hello..
on Friday I ordered a new sky glass TV to be delivered on Monday 6/5/2024. I have just checked my emails and have received one to say the order has been cancelled! I have not cancelled this order! Please can you check for me what has happened.
05 May 2024 09:03 PM
Posted by a Superuser, not a Sky employee. Find out more@Neil1664 This is a customer forum and not Sky so no one here will know what happened to your order. You will need to phone Sky and speak to them. It is possible that you failed the secondary credit checks but only Sky can confirm that.
If Sky is you mobile provider you can phone them by dialling 150.
If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.
05 May 2024 09:04 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Neil1664
We cannot check as we are fellow subscribers here on the forum. You will need to call Sky. However Sky perform a secondary credit check after placing the order and if this doesn't pass the order will be cancelled.
You can contact Sky by calling 150 from a Sky phoneline or mobile or see: https://www.sky.com/help/home and select need more help? And you will.see an 03 number. The forum software doesn't allow us to post numbers.
MikeAlanR
05 May 2024 09:21 PM
You need to ring sky, but the order to cancel your sky glass, is probably because you have failed the credit check
05 May 2024 09:27 PM
We already have sky glass.. this was for a replacement TV as our autistic granddaughter smashed ours! We still have a puk which we are using at the moment!
05 May 2024 09:42 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Neil1664
As per the post you will still need to contact customer services. We are fellow subscribers here on the forum.
MikeAlanR