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Discussion topic: Sky glass tv no internet connection all day

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This message was authored by Bon2 This message was authored by: Bon2

Sky glass tv no internet connection all day

I have reset everything , turned off the router from the mains, tested the connection and my sky glass tv has not been working for the whole day saying it cannot connect to the internet 

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This message was authored by GD1 This message was authored by: GD1

Re: Sky glass tv no internet connection all day

Posted by a Superuser, not a Sky employee. Find out more

@Bon2  Gave you also reset the network setting in the Glass TV Menu?   https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Bon2
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This message was authored by Bon2 This message was authored by: Bon2

Re: Sky glass tv no internet connection all day

I've done all of that many times today 😞 it says no internet connection everytime 🙈

This message was authored by GD1 This message was authored by: GD1

Re: Sky glass tv no internet connection all day

Posted by a Superuser, not a Sky employee. Find out more

@Bon2  Have you actually reset the network settings as per the link?  Not just switch things on & off.

 

Do you have broadband to other devices?

 

Have you unplugged the TV for at least 10 minutes?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Bon2
Topic Author
This message was authored by Bon2 This message was authored by: Bon2

Re: Sky glass tv no internet connection all day

Yes turned everything off. The tv that runs off the sky puck is fine, all other devices are running as normal (iPad/laptop/phones)- must be an issue with the actual tv? We only got it in October 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass tv no internet connection all day

Posted by a Superuser, not a Sky employee. Find out more

If you are trying to connect via Wifi, you could try via ethernet and disable the Wifi in the settings and see if that restores the internet connection to your TV



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

Bon2
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This message was authored by Bon2 This message was authored by: Bon2

Re: Sky glass tv no internet connection all day

I'm not sure I'd even have a cable long enough to connect it from the router to the tv, plus the tv is fixed the wall. I'm resigned to it not working today, but if I ever find a number for Sky I'll be calling them tomorrow!

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