Sky glass tv no internet connection all day

[Bon2]

I have reset everything , turned off the router from the mains, tested the connection and my sky glass tv has not been working for the whole day saying it cannot connect to the internet 

[GD1]

@Bon2  Gave you also reset the network setting in the Glass TV Menu?   https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

[Bon2]

I've done all of that many times today 😞 it says no internet connection everytime 🙈

[GD1]

@Bon2  Have you actually reset the network settings as per the link?  Not just switch things on & off.

Do you have broadband to other devices?

Have you unplugged the TV for at least 10 minutes?

[Bon2]

Yes turned everything off. The tv that runs off the sky puck is fine, all other devices are running as normal (iPad/laptop/phones)- must be an issue with the actual tv? We only got it in October 

[MarkGoldsmith]

If you are trying to connect via Wifi, you could try via ethernet and disable the Wifi in the settings and see if that restores the internet connection to your TV

[Bon2]

I'm not sure I'd even have a cable long enough to connect it from the router to the tv, plus the tv is fixed the wall. I'm resigned to it not working today, but if I ever find a number for Sky I'll be calling them tomorrow!

[Problemswithsky]

We tried everything  it happen to me it was Weird what has happened. Sky you need to fix this because this TV cost ~£984!! So ther not Suppose to be problems

[mikealanr]

@Problemswithsky 

That's what the warranty is for. Report the problem to Sky and as long as you are in the 2 year warranty period they will swap the set out.

https://www.sky.com/help/articles/warranty-sky-glass

Your not addressing sky, we are fellow subscribers here on the forum.

MikeAlanR