14 Apr 2024 06:02 PM
I have reset everything , turned off the router from the mains, tested the connection and my sky glass tv has not been working for the whole day saying it cannot connect to the internet
14 Apr 2024 06:06 PM
Posted by a Superuser, not a Sky employee. Find out more@Bon2 Gave you also reset the network setting in the Glass TV Menu? https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm
14 Apr 2024 06:18 PM
I've done all of that many times today 😞 it says no internet connection everytime 🙈
14 Apr 2024 06:23 PM - last edited: 14 Apr 2024 06:24 PM
Posted by a Superuser, not a Sky employee. Find out more@Bon2 Have you actually reset the network settings as per the link? Not just switch things on & off.
Do you have broadband to other devices?
Have you unplugged the TV for at least 10 minutes?
14 Apr 2024 07:39 PM
Yes turned everything off. The tv that runs off the sky puck is fine, all other devices are running as normal (iPad/laptop/phones)- must be an issue with the actual tv? We only got it in October
14 Apr 2024 09:15 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you are trying to connect via Wifi, you could try via ethernet and disable the Wifi in the settings and see if that restores the internet connection to your TV
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
14 Apr 2024 09:46 PM
I'm not sure I'd even have a cable long enough to connect it from the router to the tv, plus the tv is fixed the wall. I'm resigned to it not working today, but if I ever find a number for Sky I'll be calling them tomorrow!
27 Jun 2024 08:15 AM
We tried everything it happen to me it was Weird what has happened. Sky you need to fix this because this TV cost ~£984!! So ther not Suppose to be problems
27 Jun 2024 02:54 PM
Posted by a Superuser, not a Sky employee. Find out more
That's what the warranty is for. Report the problem to Sky and as long as you are in the 2 year warranty period they will swap the set out.
https://www.sky.com/help/articles/warranty-sky-glass
Your not addressing sky, we are fellow subscribers here on the forum.
MikeAlanR