Discussion topic: Poor voice sound quality
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Message posted on 24 Jun 2024 09:54 AM
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Poor voice sound quality
We've had Sky Glass for around 18 months now and there's a persistent issue with the quality of the sound of voices, particularly on Netflix and Disney +.
The voices sound distorted - the besy way I can describe it is like how someone who has braces sound.
Could there be a setting we've not got right that's causing this? Or is it just another let down of the Sky Glass TV offering?
Any suggestions would be appreciated.
Thanks very much.
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All Replies
Message posted on 24 Jun 2024 10:00 AM
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Re: Poor voice sound quality
I've noticed that since the recent update. Thought my hearing was going😂
Sky Ultimate and whole home, Diamond VIP User
BT Hybrid FTTC, BT Smart Hub 2 + 1 disc
Message posted on 24 Jun 2024 10:33 AM
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Re: Poor voice sound quality
@LOwen19Have you checked in Settings>Picture and sound>Sound>Enhance speech quality. Toggle this setting to 'On' if it is currently set to 'Off'. It might help
65" Sky Glass in Anthracite & 145 Mbps Ultrafast Broadband
Message posted on 26 Jun 2024 07:34 AM
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Re: Poor voice sound quality
Hi
I've tried that, thank you.
Message posted on 26 Jun 2024 10:09 AM - last edited: 26 Jun 2024 10:09 AM
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Re: Poor voice sound quality
@LOwen19 Did it improve the sound quality?
Message posted on 27 Jun 2024 04:19 PM
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Re: Poor voice sound quality
No, just made it more prominent to be honest. I wonder if it is just me.
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