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Discussion topic: Sky glass remote

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This message was authored by Vinnie70 This message was authored by: Vinnie70

Sky glass remote

Remote started to play up, randomly the tv would go off, the channel would change etc.

then the remote stopped working. 
batteries replaced, still not working correctly. Reset the remote using the guide and it did restore most of the functions, however it wil not pick up on voice control.

have followed guide but still not listening ! 
any ideas 

 


Best Answers
This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

The remote can be reset and paired again following these steps;

  1. Press and hold 7 and 9 together on your Sky remote for three seconds.
  2. Press and hold 4 and 6 together for three seconds.
  3. Press and hold 1 and 3 together for three seconds and follow the on-screen instructions

if that doesn't work you can request a replacement remote under warranty here

Replace remote

 

https://www.sky.com/help/forms/streaming-tv-remote

 

a sky q remote if you have one will work in the interim 

 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on

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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

The remote can be reset and paired again following these steps;

  1. Press and hold 7 and 9 together on your Sky remote for three seconds.
  2. Press and hold 4 and 6 together for three seconds.
  3. Press and hold 1 and 3 together for three seconds and follow the on-screen instructions

if that doesn't work you can request a replacement remote under warranty here

Replace remote

 

https://www.sky.com/help/forms/streaming-tv-remote

 

a sky q remote if you have one will work in the interim 

 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass remote

Posted by a Superuser, not a Sky employee. Find out more

You can also try a few other things:

 

1) Hold the remote and either end and gently give it a twist like you are wringing out a towel.

 

2) You can also try removing the batteries completely for several hours. I know a few others have reported that this has fixed their remote issues in the past.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Mark339 This message was authored by: Mark339

Re: Sky glass remote

My Sky Glass remote stopped working without warning, although randomly, the TV would come on for a few seconds and then go off again, so maybe that's related?

Anyway, I've tried the reset connection routine a few times and when it's finished pairing and I get the 'Continue' button on screen, the remote 'Select' button doesn't work, so I think it's screwed !!

I've messaged Sky for a replacement.

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