Sky glass remote

[Brondanem]

Hello, I am chasing up a delivery of a new sky glass remote that was ordered on the 27th dec 2023

[mikealanr · Accepted solution]

Hi @Brondanem 

This is a public customer to customer forum. We are fellow subscribers and dont have access to your account. You will need to contact Sky customer service.

MikeAlanR

[MarkGoldsmith]

@Brondanem what does it say when you go to www.sky.com/ordertracking.

To be honest that sounds like a long time to be waiting for a Sky Glass delivery, so i wonder if perhaps the credit checks have failed and the order has been cancelled.

[Fothergill1]

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@Brondanem wrote:

Hello, I am chasing up a delivery of a new sky glass remote that was ordered on the 27th dec 2023

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@Brondanem When I requested a new remote about a year ago I had to call them back 3 times before one actually arrived. You can now order one online and by all accounts they are quick to arrive

I would request a replacement at the following link: Streaming TV replacement remote 

If you have one available you can use a Sky Q remote while you wait for a replacement.

[Jporch316]

@Brondanem 

I ordered a replacement remote via the link on sky web on 31st dec - I received a text and email the same day confirming and received the remote on the 3rd Jan 

[Colly7]

I'm hoping for the same speedy response but it's still not really acceptable ... Now have a huge TV ornament to look at and can't use the sky service I'm still paying for or the streaming services I pay for besides.

Sky products are costing more and more yet are made from crayon and egg shells.

I think I'll be seeing out this contract then leaving for ANYTHING else

[Fothergill1]

@Colly7 I hope your replacement remote arrives soon.  If by any chance you have an old Sky Q remote sitting about that will work until your replacement arrives.

[Colly7]

Unfortunately that went back not long after the glass arrived. I now can't watch anything except channels the TV decides I've pronounced correctly and nothing from any streaming platform ... Wonder will sky foot the bill for those? 🤔

[Fothergill1]

@Colly7 Yes, the voice recognition certainly doesn't work all the time.  I just asked mine to find "Trigger Point" and it came up with "set the alarm for 8 o'clock".  🤷‍♂️ 🤣