Sky glass remote not working can’t use my sky glass

[d+clarke]

Hi my sky glass remote is not working, we can not watch our tv . My husband as just come out of hospital major surgery and I need a replacement asap is their any one in the area that could bring us one

[Deedee36]

@d+clarke Can you try the steps below 

https://www.sky.com/help/articles/remote-control-help-sky-glass

[TimmyBGood]

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@d+clarke wrote:

 is their any one in the area that could bring us one

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There's no in-premises support for Glass/Stream, and Sky satellite dish installers don't carry spares for them.