Hi @SKY8QNVE
Is this a new Glass set up or was it working previously? Is the back light lighting up on the remote? If no, remove the back and ensure all of the paper from the paper tab is removed and try fresh batteries.
If the backlight is lighting up, try unpairing and re-pairing the remote as per the troubleshooting steps here: https://www.sky.com/help/articles/remote-control-help-sky-glass
If that doesn't work, and you are still in warranty you can order a replacement remote online: https://www.sky.com/help/forms/streaming-tv-remote
Or from amazon if outside warranty.
MikeAlanR
---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
