43

Discussion topic: Sky glass remote control with app buttons?

Reply
Reply
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass remote control with app buttons?

Posted by a Superuser, not a Sky employee. Find out more

 


@leec32 wrote:

If you can please, thank you. 


@leec32

As requested,  I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

 

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum. When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

 

Good luck

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky glass remote control with app buttons?

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to  leec32.

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky glass remote control with app buttons?

Posted by a Sky employee

Update-We are closing this session now after talking to leec32. If you are in a similar situation please be advised: Remote delivery times: 8 weeks (31 days’ cancellation notice period + 4 weeks after cancellation date). If you have not received the remote within that time frame, please do not hesitate to get in touch. 

Thanks.

This message was authored by Emma0108 This message was authored by: Emma0108

Re: Sky glass remote control with app buttons?

I've just cancelled my sky streaming subscription and am expecting to receive one of these remotes.  Which is the apps button please? 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass remote control with app buttons?

Posted by a Superuser, not a Sky employee. Find out more

Hi again @Emma0108 

 

The App buttons are for YouTube and Netflix.   The delivery time for the remote is about 8 weeks as explained in the post just above yours.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by Emma0108 This message was authored by: Emma0108

Re: Sky glass remote control with app buttons?

Ok, so there's no 'app' button for itvx etc?

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass remote control with app buttons?

Posted by a Superuser, not a Sky employee. Find out more

@Emma0108 Unfortunately not.  If you go to the post with the picture and click on the picture it wil magnify it so you can h=get a better look.

 

I also have Glass and one of the of the problems is it is not very functional if you do not subscribe to Sky any longer.

 

I imagine you could add an Amazon Firestick or Apple TV or similar device for streaming other Apps though.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by Jan2 This message was authored by: Jan2

Re: Sky glass remote control with app buttons?

Brilliant did not know that, but its a BIG but trying to get Sky on phone. Do Humans work for Sky lol thanks

This message was authored by leec32 This message was authored by: leec32

Re: Sky glass remote control with app buttons?

@Addie15 I have still not recieved this remote 

This message was authored by Jan2 This message was authored by: Jan2

Re: Sky glass remote control with app buttons?

How am not surprised, you don't have Sky your probably invisible

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass remote control with app buttons?

Posted by a Superuser, not a Sky employee. Find out more

@leec32 wrote:

@Addie15 I have still not recieved this remote 


@leec32 Did you follow up after 8 weeks as suggested in post 18 above from  @Addie15 ? If not then I would do so as there is not much else you can do other than make another request. You certainly should have received it long ago.

 

I could try escalating your post for a second time if you think it would help or would you prefer to speak to Sky in person?

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by leec32 This message was authored by: leec32

Re: Sky glass remote control with app buttons?

If you wouldn't mind escalating please, the last time I spoke to Sky, a couple of people, neither claimed to know anything about a remote, it was only after coming on here and you escalating it the first that someone from Sky acknowledged they existed 

 

Thank you 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass remote control with app buttons?

Posted by a Superuser, not a Sky employee. Find out more

@leec32 I have escalated this again for you so good luck 🤞.  If you need a reminder of the procedure it is posted earlier in this thread.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky glass remote control with app buttons?

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @leec32.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky glass remote control with app buttons?

Posted by a Sky employee

Update - Spoken to @leec32 and a remote was ordered 🙂

Thanks

Lisa - Sky Tech Team Expert
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion