Sky glass remote control with app buttons?

[Jan2]

Supposed to send a new remote after 8 weeks , considering i canceled in February and now June its been a long 8 weeks 🙃tbh i have given up.

[Fothergill1]

@Jan2  Have you tried chasing it up?  I cancelled Glass last December and moves to a stream puck. I never received the alternative remote but TBH I didn't chase it as I had already sold the Glass TV so didn't need it.

[ChufferD]

Hi Fothergill - phone calls to Sky are just met with a generic 'no such remote available' yet we know different, awful customer service & just another reason for leaving Sky

[Fothergill1]

@ChufferD  As you say, we know better.  Post 6 of this thread even has a picture of the remote in question.  It should be an automatic dispatch when your notice period has expired.