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Discussion topic: Sky glass problem

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This message was authored by PMc This message was authored by: PMc

Sky glass problem

Our sky glass has been fine for the past 6 months, but now after the tv has been on for an hour or so it starts freezing, losing sound, no picture , this continues every minute or so, making it impossible to watch any channel, if we watch things from our planner it's fine. Tried most things, turned off at wall, turned internet off, tried to fit an ether net cable but the tv wouldn't recognise it and was just pearling for about 30 mins so I gave up. I've contacted the internet provider he said all is fine, I'm ready to take a hammer to the tv now, it's so annoying. Any advice is very welcome. 

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This message was authored by GD1 This message was authored by: GD1

Re: Sky glass problem

Posted by a Superuser, not a Sky employee. Find out more

@PMc  when you connected ethernet did you go to the network settings and both reset network and turn off WiFi?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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