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Discussion topic: Discovery+ (Says i have an account)

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This message was authored by MarkChristie83 This message was authored by: MarkChristie83

Discovery+ (Says i have an account)

So i have never been able to get Discovery+ Working on my Puck

 

It says great i already have an account and then tells me to login.

 

I have tried every email address i own and it is none of them

 

How do i find out what it is?

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Discovery+ (Says i have an account)

Posted by a Superuser, not a Sky employee. Find out more

Hi @MarkChristie83 

 

When you activate your subscription as per Sky's advice: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

 

You sign in via your SkyID and then set up a Discovery+ account. The actual Discovery plus account is outside the control of Sky, so you will need to contact Discovery+ support as per the advice here if it doesn't work:

 

https://support.discoveryplus.com/gb/Answer/Detail/000004054

 

The only other thing you could try is cancel your subscription in sky marketplace and then signing up again with a different email address.

 

MikeAlanR

 

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Discovery+ (Says i have an account)

Posted by a Superuser, not a Sky employee. Find out more

As this is in relation to a discovery + account I'm not sure this community will be of much use. All I'd suggest it trying the forgot my password or login options on the discovery + website or contacting discovery plus customer services to see if they can assist.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by TheMarkChristie This message was authored by: TheMarkChristie

Re: Discovery+ (Says i have an account)

Well, Discovery support are telling me that without knowing the account that it relates to they cannot help

 

They also told me to delete me sky account create a new one..

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Discovery+ (Says i have an account)

Posted by a Superuser, not a Sky employee. Find out more

Yeah that isn't how it works. Your Sky account is independent of your discovery + account. All that's happens is that by linking your Sky and discovery plus accounts together it stops discovery billing you for the subscription as the billing is handled by Sky (and thus "free" under certain Sky packages).

 

Ultimately to link your Sky account to discovery plus you need to know the credentials of your discovery plus account. Your best bet may be to create a new discovery plus account with a different email address.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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