Sky glass pin

[Cavey68]

• Ordered sky glass last week . Tv was delivered Saturday but had pin issues . 3 hours on the fone for a new TV which was delivered today . But same issues not accepting last 4 of mobile number . Went through tv reset still no joy . Anyone else had the issue and was it resolved ? Is glass worth the hassle? 

[SKY1992bf]

@Cavey68  Have you moved over from sky+ or sky Q if yes try the last four digits of the viewing card number that you had 

that has been reported to have worked for some if it's not the last four digits of either your mobile or bank account number used to pay the bills 

[CoffeeDrinker]

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@Cavey68 wrote:

• Ordered sky glass last week . Tv was delivered Saturday but had pin issues . 3 hours on the fone for a new TV which was delivered today . But same issues not accepting last 4 of mobile number . Went through tv reset still no joy . Anyone else had the issue and was it resolved ? Is glass worth the hassle? 

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Apologies if you've already tried:

Is the mobile number Sky hold for you definitely correct? You can check on the Sky's website under My Details > Account Information > Contact Number. Individual digits can get swapped around in error, particularly if given over the phone or similar.

Have you managed to get to the Glass TV Home Screen and get logged in with your Sky account? If so,  have you tried resetting your PIN at https://www.sky.com/help/articles/your-sky-glass-pin under Forgot Your PIN. You can use the last 4 digits of the bank account number to pay your Sky bill to verify who you are and reset the PIN itself from there. 

"Forgot your PIN?

Your PIN is the last 4 digits of your mobile number, unless you change it.

Just say:

• "Hello Sky, Forgot my PIN" near your Sky Glass TV; or
• say it while you press and hold the voice button on your remote.

You can also update it through the Sky menu. On your Sky remote, select Home > scroll down to My Sky > Manage your PIN > Forgot your PIN?.

You’ll need your bank details to hand, as you’ll be asked to enter the last 4 digits of your payment method to reset it. For Direct Debit payments, that’s the last 4 digits of your account number."

[Cavey68]

No im a new sky customer.even resetting pin with bank account number didn't work .

[SKY1992bf]

@Cavey68 I don't know if they can help with this but to see if they can 

I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Lisa-P1987]

Thank you for escalating this. We have sent Cavey68 an invite to chat 🙂 

[SKY1992bf]

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@Lisa-P1987 wrote:

Thank you for escalating this. We have sent Cavey68 an invite to chat 🙂 

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@Lisa-P1987 You have sent the chat invite to myself by mistake 

can you please reissue to @Cavey68 

TIA

[Cavey68]

After 2 tvs  and no resolution to the issue I've took the easy option and cancelled sky glass . If they can't sort a TV issue I'm thinking of cancelling broadband too .

[Lisa-P1987]

Update - Spoke to Cavey68, they have now cancelled their Glass 🙂

[SiddersReeve]

@Lisa-P1987 I've got this issue too, although on a Sky Stream puck rather than Glass TV. I am on my second puck received today after the first was deemed faulty, however it still isn't accepting any pins to complete the setup. I managed to get through to the home screen after leaving it off for a while and turning it back on, but unable to watch anything as it isn't activated. When trying to change the PIN in the settings menu it displays error code MYSKY_7817 - I currently have a support case open, please could this be looked into/escalated?