This discussion topic has been answered Discussion topic: Sky glass not streaming a series I added
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Message posted on 25 Dec 2024 08:13 AM
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I have been watching Law & Order SVU on 5USA for a while,. I accidentally clicked to remove it from my playlist, so quickly added it back in, thinking all was well.
Now it's not streaming it at all.
Not sure what to do to fix this.
I've added it in by searching for the series, and it's brought all the old seasons back, including the ones on Netflix, but season 23 won't stream beyond the episode I was watching before I removed it.
Thanks
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Message posted on 25 Dec 2024 08:57 PM
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@Lisa183 wrote:Thanks for the reply.
I think what confuses me is when I look, it tells me the next episode under 'on this week', but then they don't show under available episodes the following day?
So unless I watch them live, I won't be able to view them unless they then go onto My5? Is that right?
Thanks
That could be because Sky don't have the rights to be able to make a cloud recording so thus if the show isn't available on My5 of Netflix its not available to watch after broadcast.
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Message posted on 25 Dec 2024 08:17 AM - last edited: 25 Dec 2024 08:18 AM
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Re: Sky glass not streaming a series I added
Edit: deleted.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 25 Dec 2024 10:00 AM
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Re: Sky glass not streaming a series I added
So if you removed it from the playlist and the episodes were "cloud recordings" then removing it from the playlist will remove your link to those cloud recordings.
When you add it back to the playlist the only available episodes will be those available on on-demands apps like the Channel 5 app and Netflix.
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Message posted on 25 Dec 2024 03:51 PM
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Re: Sky glass not streaming a series I added
Thanks for the reply.
I think what confuses me is when I look, it tells me the next episode under 'on this week', but then they don't show under available episodes the following day?
So unless I watch them live, I won't be able to view them unless they then go onto My5? Is that right?
Thanks
Message posted on 25 Dec 2024 08:57 PM
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@Lisa183 wrote:Thanks for the reply.
I think what confuses me is when I look, it tells me the next episode under 'on this week', but then they don't show under available episodes the following day?
So unless I watch them live, I won't be able to view them unless they then go onto My5? Is that right?
Thanks
That could be because Sky don't have the rights to be able to make a cloud recording so thus if the show isn't available on My5 of Netflix its not available to watch after broadcast.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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