Would suggest trying a restart of your Sky Glass TV
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV will perform a reboot. It will take a few minutes to complete.
Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the Home menu.
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My good journey to Sky Stream from Sky Q.
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