Hi @Raz67
If you have ordered a new TV from Sky it should be Gen2. (Unless you have ordered Air?). What makes you think it's not?
Ait will try to arrange redelivery. If they cannot after a week they will cancel.However note you will need to understand go a further credit check when ordering again, unless paying in full.
Sky say:
"We’ll hold onto your order for one week. After that, or if we miss you a second time, your order will be automatically cancelled."
https://www.sky.com/help/articles/delivery-sky-glass-tv
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
