Sky glass not activating

[Lily68]

Can anyone help please I have a small sky glass for over a year now. I swapped with my son for a while who has a medium sky glass. Two weeks ago we swapped back so now have my small sky glass back, which won't activate in my account. I have been back and forth with sky to try and get this resolved with no luck! I am

paying for whole home that I cannot use. I still have a while left of my contract otherwise I would cancel.  Any help would be appreciated or any suggestions. Sky hasn't been any help to be fair in resolving this, they just keep telling me to factory reset which I have done about 20 times now.! 

[peter-marlow+1966]

Did you and your  do factory  resets before  swapping  and when you connected  sky did you give them the  serial number  of the tv ?

[Lily68]

Yes I did all of the above. Just looked on my sky account and they have put the medium sky glass on there which I don't have. I gave them the serial number of my small sky glass on Weds after I spent 1.5 hrs on the phone to them. They called me again yesterday for an hour and still not resolved. I am seriously thinking of cancelling with them and if I have to pay early termination charges I will . I raised this with them on the 29th March I would have thought by now it would have been resolved. Rather frustrating. Thank you for your reply 

[peter-marlow+1966]

I don't  know what else to  suggest  to sort it out sorry

[Lily68]

No worries thank you for trying appreciate it.