Sky glass is not as good as skyq

[garethrigg]

Why is sky glass so much harder to use than sky q . Who ever has designed it needs to change it the playlist thing is awful just have recordings. It either doesnt record or u put something on in it comes in halfway through and spoils the whole thing . The TV and sound are good but the actual software is awful. You record something on BBC 1 and it decides to record it on I player which I didn't ask for I player is rubbish you can't fast forward or rewind properly on it . Sky q works much better wish I cud swap back

[mikealanr]

Hi @garethrigg 

Sky Glass doesn't record. There is no local storage. Sky's cloud recording system is a lot more stable than it used to be, but some broadcasters will only allow the playlist to be a bookmark to their catch-up services (e.g. BBC, ITV). This is due to it being different technology and content rights etc.

If you are with in your first 30 days you can cancel and return to Q. If not you may be able to keep your TV (and pay for it if on finance) and also return to Q. However you would need to ask Sky as we are fellow subscribers here on this customer helps customer forum.

Here is some more info on the playlist: https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass

MikeAlanR

[TimmyBGood]

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@garethrigg wrote:

Who ever has designed it needs to change it 

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Glass was released in October 2021, so is nearly three years old at this point in time.  Realistically that means the basic functionality is fixed and the UI is very unlikely to change.