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Discussion topic: 2 issues: sky stream and firestick

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This message was authored by KarinaSt This message was authored by: KarinaSt

2 issues: sky stream and firestick

Hi, I just got a Sky Glass TV, now my question is: Do I still need the Puck for Sky Stream or can I return this?

 

And the second question is: How do I operated my firestick in Sky Glass?

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: 2 issues: sky stream and firestick

1. Do you have a Whole Home subscription?

 

2 The same way as on any TV .... unless if you've turned CEC off ... in which case you'll have to select the HDMI input😉

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: 2 issues: sky stream and firestick

Posted by a Superuser, not a Sky employee. Find out more

@KarinaSt wrote:

Hi, I just got a Sky Glass TV, now my question is: Do I still need the Puck for Sky Stream or can I return this?

 

And the second question is: How do I operated my firestick in Sky Glass?


You don't need the puck for the Sky TV, as the hardware built into the puck is built into the TV.

 

If you have multiple TVs in your house and wish to watch Sky on another TV other than your Glass, you can connect the Stream puck to that TV. For this to work you will need the Whole Home add-on added to your subscription ( this allows you to have multiple Sky Stream pucks/Glass TVs in one household and watch Sky TV on them all)/



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

KarinaSt
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This message was authored by KarinaSt This message was authored by: KarinaSt

Re: 2 issues: sky stream and firestick

Thanks, yes I have a whole home subscription-trial for now-but don't really need it as I only run 1 tv.

 

I did plug my firestick in and it goes to HDMI3, but then freezes.

KarinaSt
Topic Author
This message was authored by KarinaSt This message was authored by: KarinaSt

Re: 2 issues: sky stream and firestick

I only run the Glass. So I can return the puck?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: 2 issues: sky stream and firestick

Posted by a Superuser, not a Sky employee. Find out more

@KarinaSt wrote:
I only run the Glass. So I can return the puck?

You would need to cancel Whole Home first ( and need to give 31 days notice). 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

KarinaSt
Topic Author
This message was authored by KarinaSt This message was authored by: KarinaSt

Re: 2 issues: sky stream and firestick

Oh, thanks for that. Because I don't need the extra expense of the puck. I shall cancel right now.

This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: 2 issues: sky stream and firestick


@KarinaSt wrote:

Oh, thanks for that. Because I don't need the extra expense of the puck. I shall cancel right now.


Sky should send you prepaid packaging for return of the puck. Make sure you keep a note of the tracking number and obtain proof of postage as the hardware returns procedure is notoriously flaky and you may get charged a non-return fee if you don't keep proof that you sent the puck back. 

KarinaSt
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This message was authored by KarinaSt This message was authored by: KarinaSt

Re: 2 issues: sky stream and firestick

Thank you so much for that advice. So far there has been no communication regarding sending either the old hub or the puck back.

This message was authored by Jporch316 This message was authored by: Jporch316

Re: 2 issues: sky stream and firestick

Posted by a Superuser, not a Sky employee. Find out more

@KarinaSt wrote:

Thank you so much for that advice. So far there has been no communication regarding sending either the old hub or the puck back.


Be careful ! If you had the puck first (before glass) and cancel whole home then your glass tv may become inactive as the puck will be your primary device.

 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
KarinaSt
Topic Author
This message was authored by KarinaSt This message was authored by: KarinaSt

Re: 2 issues: sky stream and firestick

Oh! I did cancel whole home. Sky is still working thankfully.  I mean the puck only supplied what is built into the Glass already,  or not?

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